This position provides second level support and maintains end user computing devices (e.g. desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax and copy equipment). The IT Support Technician installs and troubleshoots hardware, software, and network problems, escalating to the responsible area with accurate information and providing technical guidance and assistance. This position will also assist in end-user training and provide backup coverage for the Help Desk Technician.
This job operates in a professional office environment. This role routinely uses standard office equipment and technology.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m.
Occasional overnight travel may be necessary for training.
The physical demands for this position are mainly able to do sedentary work. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will need to sit, stand, walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Required Education, Experience & Certifications
High school diploma or GED is required for this position. Working knowledge of Microsoft business applications. Two years of college-level coursework in computer science, information technology or a related field or equivalent experience.
Preferred Education, Experience & Certifications
Bachelor's degree in computer science, computer engineering or related field and/or equivalent experience. Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies desired. Hands-on experience with common PC software and hardware and A+ and Cisco certifications are strongly preferred. Bilingual in English/Spanish.