Assist the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Provides backup support to administrative staff. Consistently exhibits Midwest Machinery Companys core values of Commitment, Passion, Progressiveness, Integrity, and Value Delivery.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- May prepare Service Technician efficiency reports
- Prepares warranty and/or product improvement claims and forwards to Central Warranty Administrator
- Actively assists in recruiting service work
- Interacts in a positive and respectful manner with customers and fellow employees
- Assists with coordinating and scheduling all in-house technician training
- Performs other duties as assigned
